FAQ

Frequently asked questions

Refund Policy


We have a 30-day return policy, which means you have 30 days after receiving your NOT digital item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infomarduproductions@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infomarduproductions@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Digital items cannot be refunded.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.




Shipping Policy


Our goal is to offer you the best shipping options, no matter where you live. The time frame for order delivery is divided into two parts: Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 12 hours after the order is placed. Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. Express Shipping (7-12 days):28 - 50 € Standard Tracked Post Shipping (3/6 weeks):15-40€ Note: These are estimated time shipping from Italy to Usa. Time may vary depending on client location Due to the impact of the new crown epidemic, the logistics and delivery time may be delayed by 5/10 days, which may cause inconvenience to you, please understand!